Privacy Policy

1. Information We Collect

We collect the following categories of personal information:

• Personal Identification Information: Name, email address, phone number, billing/shipping address.
• Transaction Data: Products purchased, order history, payment status.
• Payment Information: We do not store full card or UPI details. Payments are processed by Razorpay, which collects data as per its privacy policy.
• Technical Data: IP address, browser type, device information, cookies.
• Usage Data: Pages visited, time spent, clicks, and referral source.

2. How We Collect Information

• Directly from you (when you register, place an order, subscribe, or contact us).
• Automatically via cookies and analytics tools.
• From third-party services like Razorpay and WooCommerce plugins.

3. Use of Your Information

We use your information to:

• Process and fulfil your orders via WooCommerce.
• Facilitate secure payments through Razorpay (including UPI, cards, net banking) or direct bank transfer.
• Communicate order status, shipping, and customer support.
• Improve our website and products.
• Comply with legal and regulatory obligations in India.

4. Sharing Your Information

We may share your data with:

• Razorpay – for payment processing. Razorpay collects name, email, phone, and payment instrument details. See Razorpay’s Privacy Policy.
• Shipping partners (e.g., Delhivery, India Post, etc.) – to deliver your orders.
• Hosting and analytics providers (e.g., WordPress, Google Analytics).
• Law enforcement if required under Indian law.

We do not sell your personal data to third parties.

5. Data Retention

We retain your personal data as long as your account is active or as needed to:

• Provide you with services.
• Comply with Indian tax and accounting laws (e.g., invoice records for 5–6 years).
• Resolve disputes or enforce agreements.

Transaction records shared with Razorpay are retained by Razorpay as per their retention policy.

6. Your Rights (Under Indian Law)

Under the IT Rules, 2011 (and DPDP Act, 2023 when effective), you have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete data.
• Withdraw consent for marketing communications.
• Request deletion of your data (subject to legal retention requirements).

To exercise these rights, email us at: store@naaryansh.com

7. Security

We implement reasonable security practices (including SSL encryption, secure hosting, and restricted access) to protect your data. Payment transactions are fully handled by Razorpay, which is PCI-DSS compliant.

However, no method of transmission over the Internet is 100% secure.

8. Cookies and Tracking

We use cookies to:

• Keep your cart and session active (WooCommerce).
• Analyze traffic (Google Analytics – can be anonymized for Indian visitors).
• Remember preferences.

You can disable cookies via your browser settings, but some store features may stop working.

9. Third-Party Links

Our website may contain links to other sites (e.g., Razorpay, payment gateways, social media). We are not responsible for their privacy practices. Please review their policies separately.

10. Children’s Privacy

Our website is not intended for children under 18. We do not knowingly collect data from minors. If a parent/guardian believes we have collected such data, contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top will change. Significant changes will be notified via website notice or email.

12. Grievance Officer

Under Rule 5(9) of the IT (Reasonable Security Practices) Rules, 2011, we have appointed a Grievance Officer to address privacy concerns:

Name: Saumitra Jaiswal
Email: store@naaryansh.com
Response Time: Within 2 business day, resolution within 30 days.

13. Contact Us

For privacy-related questions or requests:

naaryansh.com
4/BRD Complex, Jail Road, Bangla Bazaar, Ashiyana, Lucknow 226012
Email: store@naaryansh.com