Refunds and Returns Policy

1. No Returns Policy – General Items

We do not accept returns or exchanges for change of mind, sizing issues, or any other personal reasons.

All sales are final once the order is delivered.

2. Exceptions – Defective Products

We only accept a return/ replacement if the product is defective (manufacturing defect, damaged, or not as described).

To claim for a defective product, you MUST provide:

Clear, unedited video proof in 4K resolution showing:

• The sealed/unopened package.
• The unboxing process from start to finish (continuous, no cuts or pauses).
• A close-up of the defect/damage.
• The video must clearly show the product, packaging, and our shipping label.

Important: Claims without a complete, 4K unboxing video will be rejected immediately. Screenshots or photos are not accepted.

How to file a defect claim:

1. Email us at store@naaryansh.com within 48 hours of delivery.
2. Subject line: DEFECT CLAIM – Order #[Your Order Number]
3. Attach the 4K unboxing video (upload to Google Drive or YouTube unlisted and share the link if file is large).
4. Our team will review within 5–7 business days.

If approved:

• We will offer a replacement (if available) or store credit.
• You will need to return the defective product unless we specifically ask not to (cost of return shipping borne by us if requested).

3. Refunds – Only for Unfulfilled Orders

Refunds are issued only in the following case:

• We are unable to fulfill your order due to stock unavailability, production issues, or other reasons entirely from our side.

Refund process for unfulfilled orders:

• We will notify you via email within 2 business days of realizing the issue.
• Refund will be processed through the same payment method used at checkout:
• Razorpay (cards, UPI, net banking) – Refund reflects in 5–10 business days.
• Direct Bank Transfer – We will transfer to your bank account within 7 business days (provide accurate bank details).

No refunds are issued for:

• Customer changing mind after order is placed.
• Delivery delays caused by courier partners (DTDC or others).
• Lost/stolen packages after delivery confirmation by courier.
• Custom orders once production has started (see Section 4 below).

4. Special Rules for Custom Orders

• No refunds or cancellations once production begins (usually within 2 days of order confirmation).
• No returns even if you don’t like the final design (unless there is a clear manufacturing defect proven by 4K unboxing video).
• In case we fail to deliver the custom order within the promised 2 months (plus reasonable grace period of 7 days), you may request a partial refund.

5. Cancellation Policy

To request cancellation visit My account page and cancel your order there, additionally email us immediately at store@naaryansh.com with CANCELLATION – Order #xxxx.

6. Consumer Rights Under Indian Law (Consumer Protection Act, 2019)

We respect your legal rights. Nothing in this policy overrides your statutory rights under the Consumer Protection Act, 2019, which include:

• Right to seek replacement/refund for defective products (subject to reasonable proof).
• Right to file a complaint with the Consumer Disputes Redressal Commission (District/State/National) if unsatisfied with our resolution.

Our policy simply sets reasonable conditions for proof of defect (4K unboxing video) to prevent misuse.

7. How to Contact Us for Refund/Return Issues

Grievance Officer (as required under Indian law):

Name: Saumitra Jaiswal
Email: store@naaryansh.com
Response time: 48 hours

For all refund/return queries:

Email: store@naaryansh.com
Order details to include:

• Order number
• Date of delivery
• Brief issue description
• Attach video link (for defect claims)

8. Important Notes

• We recommend all customers record a 4K unboxing video for every order as proof of condition upon arrival.
• Refunds processed via Razorpay may take additional time depending on your bank/card issuer.
• We are not responsible for courier partner (DTDC, etc.) delivery delays, but will assist in tracking.
• Chargeback disputes initiated without contacting us first may result in a permanent ban from our store.

9. Changes to This Policy

We may update this policy as needed. The “Last Updated” date at the top will change.